"Bernice Keebler had a simple complaint: Verizon billed her $4.19 for six “local calls” but wouldn’t tell her where she’d called – not unless she got a lawyer and a subpoena.
To Keebler, that stretched the bounds of fair dealing beyond the breaking point. “I think I have the right to know what I am paying for,” she told me in a column about her case last month. Keebler likened the experience to getting a tab at a restaurant with a bottom line for “food,” but no details to review or question."